OUR GUARANTEE
Since 1982, we have been helping people just like you to choose the perfect diamond. Everyone knows there are 4'C's to diamonds but there is a 5th C - Confidence in your jeweller. There can be dozens of diamonds with the same clarity and colour on paper, but prices can vary by thousands of dollars. We are here to show you why prices vary and select for you the most gorgeous diamond at a beautiful price. We have earned the trust of over three generations of customers, so you can shop with us with total confidence.
Your complete satisfaction is our priority at Shamin. If your jewellery needs any adjustments, please come into our showroom where it will be our pleasure to assist you. Drop in anytime for complimentary cleaning and checking of your fine jewellery.
At Shamin, we have one of the most comprehensive purchase protection plan in the trade including our 30 day "Wow" return policy, 1 year loss and theft protection and lifetime trade-up allowance.
30 DAY "WOW" POLICY
At Shamin, we want you to be extremely happy with our new jewellery. With our unique "WOW" Guarantee, if you don't get a compliment on your new jewellery within 30 days, please bring it back and we will exchange the setting or the entire piece for another one of your choice. Please make sure the jewellery is in new condition and with all the documents you received with it. This does not apply to custom orders that are specially made for each client.
30 DAY REFUND POLICY – SATISFACTION GUARANTEED
At Shamin, we have a 30 day no questions asked refund policy. Simple bring back your purchase in new condition, in its original packaging, at its original size, with the original paperwork and we will refund your purchase. Sorry, special order items are made especially for you and cannot be returned.
DIAMOND LOSS GUARANTEE
At Shamin, we guarantee our workmanship, so we cover any diamond loss for one year. At any time within one year of your purchase if any original diamond chips, cracks or separates from your ring, Shamin will replace it at no charge to you. The ring must not have been damaged and must have been brought in for inspection as per the required six-month interval. Shamin will replace a diamond free of charge once within that one-year period. Diamond Loss Guarantee is only valid on rings over the purchase price of $500 and must have a proof of purchase receipt.
Although diamonds are the hardest substance known to man, they can still chip or crack if subjected to a sharp blow. Care should be taken when performing any physical tasks. jewellery. Loss, Chip or Cracks due to physical abuse are not covered.
LIFETIME TRADE-UP ALLOWANCE
For the lifetime of your ring, you may Trade Up your original center GIA Certified diamond towards a new single diamond providing the new diamond has a value of at least double the old diamond. Used settings are not accepted for trade in. The diamond must be GIA Certified, in its original condition, with the original sales receipt, guarantee and the GIA Certificate.
COMPLIMENTARY CLEANING AND CHECKING
Shamin will clean and check your jewellery at any time at no charge. All diamond pieces must be brought in for a check every six months in order to keep your guarantee valid.
APPRAISAL CERTIFICATE
An accurate appraisal of your fine jewellery is essential in the event of a loss or robbery. Canada Customs may also want to see the appraisal or bill of sale to prove that your jewellery was bought in Canada. Shamin provides complimentary Documented Appraisal of any fine jewellery purchased over $2,000. For any piece under $2,000, if you would like an appraisal please request it and for a nominal charge Shamin will have it appraised for you.
CONDITIONS
- Scratches and defects from normal wear and tear are not covered.
- Any item repaired, serviced or altered by anyone other than Shamin employees or agents renders all guarantees invalid.
- Any damage due to neglect, mishandling, contact with any chemicals or acid render this guarantee invalid.
- Rhodium plating by nature does wear down and is not covered by this guarantee.
- Our liability under this guarantee is limited to repairing your item. Maximum liability will not exceed the purchase price of your item.
